You can track a parcel by entering your tracking reference in the field above – this will show you the latest status of your parcel (parcels are scanned at each physical point in our network). There may be pauses in the parcel’s journey at times, please only contact us if your parcel that has not moved for over 24 hours or is past its estimated delivery day. Our drivers deliver parcels between 7am to 7pm.

Our network is growing all the time. With over thousands of CollectPlus points we offer our services all over the country, so whether you need to send a parcel or return an unwanted item, you can guarantee that your nearest CollectPlus store will never be too far away. To find a CollectPlus store near you, please use our quick and easy store locator. Just type in your postcode or location and you will see opening times for stores near you and their location on Google Maps.

You will need your collection code to obtain your parcel. It acts as a form of security and the storekeeper can only hand a parcel over to you by either scanning or typing in this code. To get your collection code follow the link below.

If you're not sure how long it will take for your parcel to be delivered, we can help. We have two label types; Standard or Economy. Our “Standard” service parcels estimated delivery date (EDD) will typically be within 2 working days and for our “Economy” service the EDD is typically 3-5 working days.

You can send lots of items using CollectPlus! Find out what you can and can't send using our service by following the link below.

If you have a question regarding a click and collect item ordered through eBay you should contact either the seller or eBay through the links in your eBay account. Read our FAQs here.

Our top tips on what to do if you visit a CollectPlus store and your parcel cannot be found.

We accept parcels measuring up to 60 x 50 x 50cm, and our maximum allowed parcel weight is 10kg. Once you are happy you can send your item through our network it is worth following our handy packaging tips to make sure your items are safely transported. Click the link below to find out more.

We do our very best to deliver parcels carefully as they travel through our network. Regrettably, sometimes parcels do get mislaid. If your parcel tracking has not updated for a few days please do get in touch with us by following the link below. Similarly occasionally parcels can be damaged in transit. To make a claim for a damaged parcel follow the link below and please complete the contact form as soon as possible.