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I have returned a parcel, but have not received my refund

Returns to online retailers typically take 3-5 working days (from the day our driver collects the parcel from the Yodel serviced Collect+ delivered by Yodel store) to reach their warehouse.

Please allow the retailer a few days to process your return and arrange your refund or exchange. Collect+ delivered by Yodel does not arrange refunds or exchanges. To request these please contact your retailer directly.

Click How to track a parcel to find how to track your parcel.

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2021 Collect+ delivered by Yodel. Registered Number: 05200072 | VAT Number: 163769628 | Registered Address: Yodel Delivery Network Limited, Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE