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How do I return a parcel with Collect+ delivered by Yodel?

Collect+ delivered by Yodel works with many Retailers for returns, you will either receive a returns slip with your original parcel delivery or you can check on our website to see if we return parcels to a specific Retailer. In some instances there may be a charge for the return label; this price is set by the Retailer. Each parcel will need it's own unique label. To get a returns label click here. When you drop your parcel into a Yodel serviced Collect+ delivered by Yodel store you will be given a paper receipt with a tracking reference (it will be 7 characters/digits) and you can use this to track your parcel as it makes its way back to the Retailer.

If you download the Collect+ delivered by Yodel delivered by Yodel app and scan your return parcel you don’t have to retain the paper receipt as the app will store all your parcel information.

Can you return a sale item?

Please check with the Retailer from whom you purchased the goods to confirm.

How to return a parcel from the Republic of Ireland?

We offer a return service to a few selected UK retailers for their customers who are resident in the Republic of Ireland and who have a Parcel Motel account http://www.parcelmotel.com/. This service is NOT available to UK residents.

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*Our opening hours for the Summer Bank Holiday, Monday 30th August are between 8am – 5pm by phone, and 8am - 9pm via Webchat

Mon - Fri: 08:00 - 20:00
Sat: 08:00 - 17:00
Sun: Closed
If you have a query relating to a parcel being sent through Yodel Direct, please click here

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2021 Collect+ delivered by Yodel. Registered Number: 05200072 | VAT Number: 163769628 | Registered Address: Yodel Delivery Network Limited, Atlantic Pavilion, Albert Dock, Liverpool, L3 4AE