How can I cancel my label and get a refund?

If you have purchased a label from our website that you no longer need, are unable to print or has the wrong address, complete the form below and press submit. We will automatically refund the label as long as it has not been used.

Collect+ delivered by Yodel labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded.

Please note, if you bought a Collect+ delivered by Yodel delivered by Yodel label from another source e.g. Shutl, Parcel2Go, Interparcel, MyParcelDelivery, eBay or Amazon Marketplace you will need to contact them directly as we cannot issue refunds on these labels.

For queries on delivery charges from online retailers please contact the retailer directly.