Service disruption
When am I going to get my parcel?
- Deliveries into stores are continuing but there may be some delays across our network, which means we can’t give you an exact delivery slot
- You can track your parcel here
- While we continue to restore our services, some more detailed information for recent orders may not be displayed
- You can still drop off your return at your local store. There may be a delay in your parcel being collected and being received by your retailer. Please keep hold of your receipt as proof of postage and follow your retailer's returns process.
Has my data been compromised?
- Protecting the data of our customers is a top priority
- Our investigation, supported by third-party experts, is ongoing and we will provide an update as soon as we are able
- Yodel does not hold or process any customer payment information.
Do I need to take any precautions?
- As always, Yodel encourages you to be alert to any unsolicited and unexpected communications that ask for your personal information or refer you to a web page asking for personal information. Avoid responding to, clicking on links, or downloading attachments from suspicious email addresses.
- If you are asked for personal information by someone purporting to be Yodel employee, please let us know immediately.
What steps are you taking to resolve the situation?
- As soon as we detected the incident, we launched an investigation, led by our internal IT division and supported by a digital forensics group.
- We are deploying all efforts to resolve the situation as quickly as possible