What is covered with Collect+ delivered by Yodel?
There are some items that cannot be returned through the Collect+ delivered by Yodel delivered by Yodel service, for a full list please click What can I send using Collect+ delivered by Yodel delivered by Yodel.
The following is a list of the items we are most commonly are asked if they can be sent, the following are all prohibited items in our network and CANNOT be returned using Collect+ delivered by Yodel and would not be covered in the event of a claim:
Glass items (Including lamps/mirrors).
Original Photos/ Videos
Precious metals/stones (Gold, Silver, Diamonds)
Ceramic/Resin/Marble/China/Stone/Amber/Fossils/Porcelain/Pottery/Chalk or plaster of Paris (composites or items containing these materials)
Please remember that we also cannot carry any item that is outside of our maximum dimensions of 60x50x50cm or our maximum weight of 10kg
My parcel has arrived damaged - I want to make a claim
If you have contacted us about a lost parcel and we cannot find your parcel we will send you a claim form.
Please follow the instructions on the form and return it to us as quickly as you can, but in any event within 28 days of the last tracking update.
If you are asked to provide a proof of value, please note that this has to be less than six-months old.
For queries about Yodel Direct, please visit the Yodel Direct Webchat here.