My parcel is late
We are sorry if your parcel has not been delivered within the estimated delivery time. In this instance we require more information from you. Please complete the contact form providing the following detail:
Value of contents
Contact telephone number
If you are returning a parcel to an online retailer please contact them first to see if they have received the item.
Please note that if you are sending parcels to or from the Highlands and Islands of Scotland, they may take up to 7 working days to be delivered.
For queries about Yodel Direct, please visit the Yodel Direct Webchat here.