I have lost my tracking number

If a retailer has supplied you with a label to return an item you will only be able to confirm the tracking reference from the receipt the storekeeper gave you when your parcels was taken to the store and scanned in. For any other queries please check with the retailer directly.

If you purchased the label from the Collect+ delivered by Yodel website, you'll find your Collect+ delivered by Yodel tracking reference in the email we originally sent to you. You can also find this on the receipt our storekeeper gave you when you dropped off your parcel.

From mid-July 2021, head to Yodel Direct to book and send parcels. You'll be able to see your Yodel Direct tracking numbers in your Yodel Direct account.

If you create an account using the email address you use to buy labels you will have a view of all your Collect+ delivered by Yodel labels. You will also get progress information on your parcels from retailers on our Click & Collect service.

For queries about Yodel Direct, please visit the Yodel Direct Webchat here.